Job Title:Commercial Loan Servicing Manager
Referral Reward:$500
Salary: Negotiable
Type of Job:Full Time
Location:Irving, TX
Tags:Loan Commercial Mortgage
For more information about this position contact
Gracy Colliver at (469) 442-1902 or
Job Description:
Oversee and manage the daily operations of the Commercial Loan Servicing "Loan Account Management" Department. This includes the processes around loan booking to the servicing system, monthly billing, adjustable rate mortgage management, casualty loss claims processing, and reserve draws. The Manager has overall responsibility for the timeliness and accuracy of the work. Responsible for the relationship management of two external vendors to include process review/improvement, performance management, data and invoice reconciliation. Develops, recommends, negotiates and implements operational practices, policies, processes and services. Participates in long-term strategic planning for the business unit as well as for capital expenditures and/or production /service improvements. Determines unit structure and resource allocation. Oversees staff training and development. Develops methods to control and improve costs. Interfaces with members of Senior Management, internal and external Customers, and vendors. Manages the control environment to ensure compliance to required federal regulations, procedures, and quality of output.

Responsible for team member development, talent management and succession planning. Position has two supervisors and approx 16 fte.

Reports to:

National Manager - CB Operations
  • Strong operational background in Mortgage Servicing required.
  • Strong interpersonal skills.
  • Proven leadership oriented towards employee development and empowerment.
  • Strong process orientation and control assessment, development and implementation experience.
  • Vendor management experience a plus.
  • Proficient in Resource Management, Organizational and/or Operational change management.
  • Able to analyze data or information, draw conclusions and make recommendations.
  • About the Company:
    Our client is the oldest financial institutions in the United States. With a history dating back over 200 years. They are a leading global financial services firm with assets of $2.3 trillion
    Commercial Loan Servicing Manager
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